No, our Park tickets are not exchangeable for other products. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. Reserve now, pay when you stay. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. The photos of you and all your companions in a single package for you to fully enjoy your visit. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Changes are not permitted on the day of your visit. I'm allergic to gluten, is there anything I can eat at the restaurants? Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. Free Cancellation. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. What is the minimum age allowed inside the Park? The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. Exact pick-up time will be confirmed when making your purchase. Fully refundable Reserve now, pay when you stay. No, this is why we advise you to bring one with you. No, only TOURS include transportation departing from Cancun or Riviera Maya. Si visitaste nuestros Parques: Si visitaste nuestros Hoteles Xcaret: Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. The pass is very much worth the money. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Not the end of the world, but it would have been nice. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. Rafts through a river circuit paddling with special hand paddles. Zipcode 77500. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. The Rafts circuit is 342 yards long. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. Promotion valid only on websites and Customer Service Centers. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. And we are going back again. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. Your link has been automatically embedded. Their eco-integrating design and premium amenities make them unique. We dont have teachers or students discounts. On a PC right-click on the file and select the option to extract. I loved the location of the hotel, very close to everything. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Yes. Cabins, apartments, houseboats! Each photo downloaded is a JPG file, and the videos are MP4. If you visited our Parks: Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. 5/5 would recommend again. Enjoy truly special moments of fun and relaxation with the . We had a fantastic lunch and swam in both the pools and river. This luxury hotel features a casino, a full-service spa, and a nightclub. This hotel features a restaurant, a gym, and a bar/lounge. It is essential to arrive 15 minutes before the time of pick-up. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Pasted as rich text. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. Additional terms may apply. Yes, you can contact the photography customer service center Due to the nature of the product we offer, you always have the possibility to view the photos. Re: Xcaret: photo pass worth it? Please do not hesitate to let us know through this media when you decide to return to this paradise. If you visited our Xcaret Hotels: Remember that cancellations are managed by the terms and conditions of the cancellation policy. Other services (ATM, WiFi and gift shops). A 2-park package to enjoy the most authentic side of Mexico at Xcaret. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. What happens if I forgot my download code? Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. Good location. You must have at hand your bracelets, the number of your helmet, and the date of your visit. The experiences of each Casa will open your senses to an authentic Mexican vacation. *MSI only with participating cards (banks) issued in Mexico. If it rains, can I cancel or change my date of visit? DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. Service at every restaurant was never short of perfection. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. 1.- Enter your download code. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." 450 Summer Street, Boston, MA, 02210. Swim in the 437-yard stalactite river inside ancient caves. My hotel is not available for pickup, although I chose transportation to the parks. New activity: Underground Expedition. The download code is valid for 30 calendar days from the date of purchase. How much time do I need to visit all the spots in the Park? Fill out this form and one of our agents will follow up on your request. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. Children under 4 years free. If you visited our Xcaret Hotels: Operating hours: Monday to Friday from 09:00 to 19:00 Hours. There is no limit to how many photos you take and you can then purchase access to download these images. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. You can also send an email to indicating the number of adults and children, date of visit and product you wish to purchase. (I loved Fuego on my last visit). Only adult individuals aged 18+ are allowed to drive. Yes, you can contact the photography customer service center. Subject to availability. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. 800 006 FOTO (3686) Does the ticket include snorkel gear or should I bring my own? Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. BBQ buffet with delicious ribs (vegetarian options available). Are the downloaded files of high quality? From $75. We invite you to join our program of using biodegradable and chemical-free products! By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Traveling on business? Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? What are the payment methods to buy online? Does admission include transportation service? Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. Are there discounts for teachers or students? Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. Refund will not be granted under any circumstances in this case. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! By continuing to browse the site, you agree to the use of cookies. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. This option is valid only in Mexico. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. By When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. 16.32 mi from city center. They are encoded directly from cameras with high resolution. I have sent multiple difference emails requesting assistance with no response. For special food requirements you may notify Customer Service at or ask our hosts at the entrance of the park, they will be happy to support you. Yes, you can change your visit to another date within one year from the date of purchase of the ticket. Display as a link instead, Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. I made a habit of spending the very early mornings on my balcony in the hammock. Prices and availability subject to change. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? What happens if I didn't bring along the credit card used for payment? But we purchased the photo package 2 parks & the hotel. ( NO KIDS ). Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. (01152) 55 4163 7327 Business travelers can take advantage of the business center. What payment options are available to buy my ticket or tour? I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. They are encoded directly from cameras with high resolution. To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. BUY THE PHOTO PASS! This hotel features a rooftop terrace and a bar/lounge. Fill out this form and one of our agents will follow up on your request. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. 800 006 FOTO (3686) The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. For more information, please consult our list of products and services found in the price list section of our website. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Promotion valid only on websites and Customer Service Centers. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. You can post now and register later. de C.V. | We had zero issues with arrival. Solidaridad, Quintana Roo, Mexico. Restrictions apply. Are the downloaded files of high quality? 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Sorry, we dont have Travel agents discounts in Xplor. Express check-out, a computer station, and dry cleaning are also on offer. This is my happy place, my own personal paradise. Yes, you can access to the park with baby food, infant formula, etc. Doubletree by Hilton Nashua : 2 Somerset Pkwy. If you visited our Parks: If you visited our Xcaret Hotels: Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Lock in the lowest price from these sites. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Very Good 4.0 /5 Review Score More Details. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). Speed doesnt go higher than 19 mph. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. Do you have scooters on rent inside the park? I can see them but they all say sample on the and not able to download. 282. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. It was a fantastic location for us. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Hotel Xcaret Arte is a homage to the best Mexican artist. Xel-H Just a weird housekeeping issue I guess we had. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Mercado never disappointed and became a staple for breakfast. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. No problem! I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. Yes, you must select a specific date to visit the Park. We offer you multiple payment options to pay for your reservation. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. I feel like we had no idea what our "magic wristbands" did at the resort. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. How many times can I download my photos with my download code? If you buy multiple parks, the pictures taken at the hotel are included for free. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. Carretera Chetumal-Puerto Jurez, Km. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method.
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